Lifetime Quality Guarantee

Northern Wide Plank Flooring is dedicated to providing the most discerning clients with solid/engineered wood flooring of superior quality that exceeds their expectations. By crafting each plank as if it were going into our own home Northern Wide Plank Flooring guarantees our product, to be free of milling defects, delamination, and improper grading for the lifetime of the floor.


Installer / Home Owener

At Northern Wide Plank Flooring each and every plank is subject to rigorous quality inspection throughout the manufacturing process. Our flooring is manufactured to exceed the established industry quality standards that permit a grading variance and defect tolerance of up to 5%. The installer/homeowner is considered to be the final inspector of milling, grade, and finish and will take full responsibility. The installer/homeowner must use common sense when installing, when in doubt leave it out. Any plank that is installed will be considered acceptable by Installer/Homeowner, and will not be subject to claim or replacement. In the unlikely event of a flawed plank that appears after installation, Northern Wide Plank Flooring will be responsible for the replacement of the material only.

Guarantee Limitations and Exclusions

Before installing your Northern Wide Plank Floor, the installer (professional or DIY) must verify the installation environment, installation methods and subfloors involved meet or exceed all the requirements specified in the Northern Wide Plank Installation and Finishing Guide.

Northern Wide Plank Flooring guaranties do not cover indentations, scratches or damages caused by improper handling, installation, water, negligence, flooding, fire, furniture, shoes of all types, pebbles, sand and other abrasives, pets, insects, and further more Northern Wide Plank Flooring will not guarantee product that is faulty from installation, neglect, extreme environmental conditions, or improper storage of product.

The subfloor is the responsibility of the installer. Failure of Northern Wide Plank solid or engineered wood flooring relating to the subfloor, in any manner, is not the responsibility of Northern Wide Plank Flooring and is not covered by the guarantee.

Failure of Northern Wide Plank solid or engineered wood flooring relating to improper installation or job site conditions is not covered by the guarantee.

Small cracks or damages that develop from improper humidification or dehumidification, improper moisture control, flooding, and excessive drying will not be covered by the guarantee.

Expansion and contraction of a wood floor with the changing of the seasons is normal and may have a cupping effect which is not covered by this guarantee. It is recommended that you maintain a relative humidity of 40%-60% in your home to minimize this effect and movement in your wide plank floor. Temperature in a home should be in the range of 18-22ºC.

The installer/homeowner is responsible to inspect planks prior to installation. Northern Wide Plank Flooring accepts no responsibility for costs of product or labor when boards with visible defects have been installed.

Natural wood characteristics such as variations, mineral streaks, grain, and knots are not considered defects.

You may encounter mild color variations from board to board, or when replacing damaged boards with new product due to age, species and exposure to ultraviolet sunlight. Also normal exposure to sunlight will cause fading/darkening to any floor depending on the species of the floor. Area rugs should be moved occasionally as they block sunlight and may give the appearance of the floor discoloring under the rug; this discoloring is not considered a product defect and is not covered under the guarantee.


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