Harmony Engineered Hardwood Flooring warrants, to the original purchaser, that our flooring has been manufactured to remain free from structural manufacturing defects. We warrant that, for the life of the floor, when used under “normal” household conditions”, the floor will not buckle, twist, warp or separate at the plies due to glue bond failure. “Normal household conditions”, is defined as those daily activities commonly associated with residential use where the flooring is maintained according to maintenance procedures as prescribed in the National Wood Flooring Association Maintenance Guidelines.

Harmony Engineered Hardwood Flooring warrants, to the original purchaser, that the surface finish, a factory applied UV cured aluminum oxide urethane finish, will not wear through or separate from the wood for a full twenty (25) years, from the date of purchase, when used under normal residential traffic conditions, and as long as you follow the preventive maintenance and regular maintenance as prescribed in the National Wood Flooring Association Maintenance Guidelines.

Hard wax oil finish penetrates into the wood fibers preventing the separation of the finish from the wood. It is easily recoat able and is available with a user friendly care and maintenance package which will ensure that the finish will not wear through under normal residential use when properly followed. The use of other maintenance products not approved for Hard wax oil finish may damage your floor.

Finish warranty excludes any surface check/splits caused by improper environment conditions, indentations, scratches, or surface damage caused by lack of proper maintenance, misuse, negligence, accidents, pets, spiked heel shoes, (or shoes not under proper repair), water, wet mopping, erosion, pebbles, sand, other abrasives, and/or insufficient protection. The surface wear must be readily visible and cover at least a full square inch of the surface area. Gloss reduction is NOT considered surface wear. All wood is natural, therefore there will be variances in color and wood grain, and wood flooring will naturally change in color after exposure to UV indoor or sunlight. This will NOT be covered in the finish warranty.

Given that wood is a product of nature, minor quality variations in grain and associated milling defects of up to 5% of total
square footagepurchased are not covered by this limited warranty as per industry standards determined by the National Wood Flooring Association Guidelines.

IMPROPER STORAGE, HANDLING OR INSTALLATION. Installation instructions must be followed. Subflooring must be dry and properly installed.

IMPROPER ADHESIVES. Damage caused by use of water based adhesives over sheet vapor barriers or sound insulation.

IMPROPER MAINTENANCE. Maintenance instructions must be followed and in particular the floor cannot be wet mopped.

EXTREME CONDITIONS AND SURFACE CHECKING. The humidity level in the home must be in the 40%-50% range throughout the year using air conditioners, humidifiers or dehumidifiers as appropriate. Dramatic variations in humidity may cause micro checking of the finish. This is not considered a defect and is not covered by the warranty.

GAPPING OF PLANKS. This warranty dose not cover gapping caused by natural expansion and contraction, improper seating of planks during installation or by mastic memory.

ABUSE OR MISUSE. This warranty dose not cover damage caused by neglect, abnormal use or misuse, application of solvents, corrosives or other chemicals to the flooring, color changes, excessive pivot and point-loads, stiletto shoes, heavy furniture or equipment, unpadded furniture feet, water, pet claws, pet urine, damage from sand, pebbles or other abrasives or other unintended use.

WATER DAMAGE. This warranty does not cover the damage caused by moisture penetration through the subfloor, flooding, leaking plumbing, overflowing sinks or similar water damage.

INSECT INFESTATION. This warranty dose not cover any insect infestation after the product has left the factory.

RADIANT HEAT. Only low temperature radiant heating systems which are regulated to never exceed 80F at the wood surface may be used. If surface area is allowed to exceed 80 Degrees Fahrenheit all warranties are void. There is a greater risk of gaps occurring especially when installed over radiant heating systems. Such gaps are NOT manufacturing defects and are not covered by this warranty.

NATURAL VARIATIONS. Wood is a natural product, containing natural variation in color, tone and grain. We do not warrant natural variation in color within the floor nor variations between samples and the installed floor. Variation may also develop over time because of varying exposure to sunlight or UV light.

NOISE. This warranty dose not cover any noises, such as popping, cracking or squeaking.

*Other items not covered under the warranties include damage caused by natural events such as hurricanes, tornadoes, earthquakes, and floods; installation of flooring with visible defects; construction traffic abuse to the surface of the flooring; use of non-recommended nailers, staplers or adhesives.

Installer - Advise your customer of the following:

-Maximum allowable wood surface temperature is 82 Degrees Fahrenheit. Note that rugs can increase surface temperature 5 Degrees Fahrenheit or more.
-Maintain 40-60% humidity at all the times. If necessary, use humidifiers.
-Room temperature should not vary more than 15 Degrees Fahrenheit season to season.

Canada West Wood Flooring Solutions Inc. proudly distributes Harmony Engineered Plank throughout the Pacific North West,
and across North America. Call for your quote on this superb, made in B.C. “flooring solution”…